Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at balorieca@gmail.com. Please note that returns will need to be sent to the following address:
Unit 1406B, 14/F, The Belgian Bank Building,
Nos. 721-725 Nathan Road,
Kowloon, Hong Kong.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at balorieca@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at balorieca@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused(without cutting lace and washing), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@om-hairmay.com Please note that returns will need to be sent to the following address: Room 1901, Building 3,No.28, Jingkou Road, Licang District, Qingdao,Shandong
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at balorieca@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unsuccessful delivery:
<1> If the parcel isn't delivered successfully because of wrong address offered by buyer. We won't take response for any loss caused
<2> If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
Order Cancelling
We can cancel the order for you if you contact us in time after your purchase.
<1> If contact us within 24 hours after your payment finished, we won't charge the transaction fee.
<2> If you contact us 24 hours after your purchase, and meanwhile your order haven't been shipped out (during holiday it may happen), then 5% of the order total will be charged as transaction and handling fee.
<3> Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
Note: If you ask for exchanging or cancelling your order, you shall firstly contact us by service email: balorieca@gmail.com. We will not provide any exchange, return or refund service on returned hair extension without our permission, and all loss will be afforded by customers
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at balorieca@gmail.com
